Roadside Assistance,  Coverage & Terms of Use.  

 

Rapitow roadside assistance coverage is an annual contract billed monthly and begins 48 hours after you activate.

Members receive 5 service calls per year. (Please see Coverage Details.) Vehicles must be licensed and insured to be eligible for coverage. If at any time you have changes to your vehicle and/or license plate information, please update the vehicle information within your Rapitow app. to update your records.  Vehicle information changes require 48 hours to update. 

 

Rapitow provides road side assistance coverage through an IPhone and Android app that always connects you to the closest available services provider.   

 

PURCHASING AND ACTIVATION OPTIONS ARE AS FOLLOWS

 

Visit rapitow.com or download the Rapitow app from the App Store or Google Play to purchase a membership via credit card. The plan will be activated once all necessary personal and vehicle information has been submitted and the payment transaction is successfully completed and confirmed by a Customer Service Representative. You will receive an email confirmation of your activation within two business days. The email will detail your activation and membership plan commencement date.

 

ROADSIDE ASSISTANCE SERVICES

 

TOWING SERVICE

Rapitow Roadside Assistance® will send the closest Service Provider to arrange towing service. The Service Provider will tow your vehicle to any destination of your choice or to a Rapitow Authorized Service Center Partner, service includes the use of flatbed car carriers and dolly wheels, when deemed necessary by the Service Provider.

 

ACCIDENT TOWING

Rapitow Roadside Assistance® will send the closest Service Provider Service Provider to arrange accident towing service. The Service Provider will tow your vehicle from the accident scene to the location of your choice.  Note that coverage does not include costs associated with clean up, waiting time and/or storage fees. All other conditions, restrictions and limitations on service set out in these terms of use also apply to this service.

 

BATTERY BOOST SERVICE

Rapitow Roadside Assistance® will send the closest Service Provider to arrange battery boost service. The Service Provider will attempt to re-start your vehicle by boosting the vehicle battery. If the vehicle will not start, a tow can be provided.

 

FUEL DELIVERY SERVICE

Rapitow Roadside Assistance® will send the closest Service Provider to arrange fuel delivery service. The Service Provider will deliver an emergency supply of fuel. For safety reasons, we are unable to deliver propane.

 

LOCK-OUT SERVICE

Rapitow Roadside Assistance® will send the closest Service Provider to arrange lock-out service. The Service Provider will attempt to open your vehicle through the passenger compartment door only, using lock-out servicing equipment. Members are solely responsible for any damage resulting from this entry attempt. If keys are locked in the trunk and there is access to the trunk from the passenger compartment through a trunk release or fold-down seats, the Service Provider will unlock the doors using lock-out service equipment. If there is no access to the trunk from the passenger compartment, a tow to a service facility will be covered.

 

FLAT TIRE CHANGE

Rapitow Roadside Assistance® will send the closest Service Provider to arrange a flat tire change. The Service Provider will attempt to remove your flat tire and install your spare tire, provided the spare is in safe operating condition. A tow can be provided if your spare is not safely operable. The mounting or dismounting of chains is not covered under this program. If flat tire change is required while the vehicle is disabled on a busy highway and/or intersection, the vehicle will first be towed to a safer location and the flat tire will then be replaced.

 

EXTRICATION/WINCH SERVICE

Rapitow Roadside Assistance® will send the closest Service Provider to arrange extrication/winching service. The Service Provider will attempt to extricate vehicles covered under your plan from any ditch, mud, sand or snow, provided it has become stuck in an area immediately adjacent to a regularly traveled road and can be safely reached with standard automobile servicing equipment.

 

ROASIDE ASSISTANCE COVERAGE

 

COVERED VEHICLES

Your membership covers the cars that you have entered into your Rapitow account 24 hours per day 7 days per week across all Canadian Provinces (coverage not provided in Territories).    You can add additional vehicles to your account for $7/month (per additional vehicle).

 

 

HOW TO REQUEST ROADSIDE ASSISTANCE

Request roadside assistance through your Rapitow app.

 

1.     Run the Rapitow app on your IPhone or Android Phone.  

2.     Login using your Rapitow username and password

3.     Tap the “Roadside Assistance” button at the bottom of the main screen

4.     Select the service you require

5.     “Click Submit’ to send the service request

6.     A message will pop up on the app indicating that a Roadside Assistance Provider is on the way

7.     You can watch them approach on the map

8.     You can click the “Phone” button to call them (if required)

9.     No membership card is required. 

10.   No payment is required.   Roadside Assistance costs are covered by your Rapitow Membership.  

 

CANCELLATION POLICY

Rapitow services are provided through an monthly membership billing plan.   Cancellation will require 30 days’ notice.   If the client has received services through their Rapitow account, the client has committed to a one year contract that cannot be cancelled.

 

GENERAL INFORMATION

 

LIMITATION OF LIABILITY

Rapitow strives to provide the finest Emergency Roadside Assistance through an independent Service Provider Network across Canada and the U.S.A. However, since these Service Providers are independently owned and operated, Rapitow cannot assume liability for any loss or damage to a member’s vehicle or personal property, for loss of time or inconvenience, for rental or replacement of vehicle, for personal injury or any other special, incidental, consequential, or punitive damages, howsoever caused. In some cases (i.e. requiring the use of specialty equipment or service to a damaged vehicle resulting from an accident), the Service Provider may ask the Rapitow Roadside Assistance® member to sign a waiver prior to providing service. The Service Provider may refuse service if the waiver is not signed.  

 

METHODS OF PAYMENT

The membership fees are payable monthly by credit card

 

RAPITOW MEMBERSHIP – BILLED MONTHLY

Purchase a single car membership for only $9/month. 
Every additional car is $7/month

 

ADDITIONAL CARS AND DRIVERS

·         4 Free additional drivers are included.   Add more drivers for$1.50 per month/driver

·         Add additional cars for $7.00 per month

 

IMMEDIATE SERVICE

Purchase a Membership and get immediate service for a flat $50 ($75 for a flatbed) Includes up to 25KM of towing distance.    Each additional KM (beyond 25KM) is billed at $2.00 per.

 

 

SERVICES NOT COVERED

 

WE DO NOT:

 

Tow your vehicle from a repair facility because you did not approve of the quoted cost of repairs.

 

Provide a second or additional tow by a Rapitow Roadside Assistance Service Provider on the same breakdown. (For example: We do not tow your vehicle home, then tow it to a repair facility  on a different day .)

 

Shovel snow to free or gain access to a snowed-in vehicle.

 

Pay for the cost of a new tire or installation of a new tire or wheel, or install or remove snow tires, chains, etc.

 

Pay for the cost of any installed parts, labour, supplies or materials.

 

Transport you to your disabled vehicle or any destination after emergency service has been provided.

 

Pay for the cost of any incidental expenses such as accommodation, meals, vehicles, rentals, etc. as a result of your vehicle’s breakdown. Provide service to motorcycles, motor scooters, any vehicles in excess  of 3600 kg (8000 lbs), all terrain vehicles, snowmobiles, dune buggies, trailers of any description, taxicabs, tow trucks, snow plows, tractors, limousines, boats, dual-wheeled vehicles, vehicles used for competition, unlicensed vehicles and impounded or theft-recovered vehicles.

 

Tow a vehicle to or from a scrap yard.

 

Provide towing or road services applicable to insurance claims (i.e. vandalism, fire, comprehensive claims, etc.).

 

Pay for the cost of bridge tolls, ferries or express/toll highways.

 

Provide repeated service calls for a vehicle that, in the opinion of Rapitow needs routine maintenance or repairs.

 

Provide service to unattended vehicles. A licensed driver must be present when service is being rendered.

 

Provide a slow battery charging at roadside, or cover the cost later, of slow battery charging.

 

Cover the cost of locksmith services for key cutting, lost and/or broken keys or unlocking the vehicle trunk.

 

Cover the cost of additional towing mileage, storage/impound fees, medium/heavy duty towing equipment and any other incidental charges which are over and above the limitations established in the plan you selected.

 

AMMENDMENTS

The terms, conditions, services, benefits, prices, policies and procedures of your Rapitow roadside assistance plan are subject to change at any time. You will be given advance notice of any changes.    

 

SERVICE UNDER SEVERE WEATHER CONDITIONS

When severe weather conditions prevail, service may be delayed because of heavy demand for roadside assistance. Under these conditions, towing service may be limited to the nearest repair facility at the discretion of Rapitow .  In addition, members calling from an exposed or unsheltered area will be given priority over members requesting service from the safety of a home or office.

 

COVERAGE

·         Primary Vehicle Unlimited Drivers

·         Additional Vehicle Unlimited Drivers (additional vehicle fee applies)

·         Non Tow Service Calls per Year, 3

·         Tow Service Calls per year, 2

·         Towing Service  Up to 100 kms per service call

·         Tows to Rapitow service center partners

·         Battery Boost Service Covered

·         Emergency Fuel Delivery Free fuel (5L) and delivery

·         Lock-out Service Covered

·         Flat Tire Change Covered

·         Extrication/Winching Service Covered

 

PRICING

Primary Vehicle:  $9/month

Additional Vehicles:  $7/month/vehicle

 

Plus applicable taxes. All prices are quoted in Canadian dollars.

 

Accessing and Downloading the Application from iTunes

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